Crawl Hands Technology (operating as Zatooms, billing as ZATOOMS SERVICES) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
1.1 Personal Information
- Name: Full name for account creation and order processing
- Phone Number: For account verification, order updates, and delivery coordination
- Email Address: For account communication, receipts, and promotional messages
- Delivery Addresses: Home, office, and other delivery locations
- Payment Information: Card details, UPI IDs, wallet information (processed securely through Razorpay)
1.2 Location Data
- GPS Location: Real-time location for delivery tracking and nearby service discovery
- Address Information: Saved addresses for quick checkout
- Location permissions can be managed through your device settings
1.3 Order and Usage Information
- Order History: Items ordered, restaurants/vendors, order values, timestamps
- Preferences: Favorite restaurants, dietary preferences, frequently ordered items
- Search History: Search queries and browsing behavior on the platform
- Communication: Customer support conversations, feedback, and reviews
1.4 Device Information
- Device Type: Mobile device model, operating system version
- Device Identifiers: Device ID, advertising ID, IP address
- App Information: App version, crash reports, performance data
2. How We Use Your Information
2.1 Service Delivery
- Order Processing: Fulfilling your orders and processing payments
- Delivery Coordination: Connecting you with delivery partners and tracking deliveries
- Customer Support: Responding to inquiries, resolving issues, processing refunds
2.2 Personalization
- Recommendations: Suggesting restaurants, products, and services based on your preferences
- Customized Experience: Tailoring the app interface and content to your interests
- Search Results: Improving search relevance based on your location and history
2.3 Communication
- Order Updates: Notifications about order status, delivery tracking, and confirmations
- Promotional Messages: Offers, discounts, and new service announcements (opt-out available)
- Service Updates: Changes to terms, policies, or platform features
2.4 Analytics and Improvement
- Platform Analytics: Understanding usage patterns to improve services
- Performance Monitoring: Identifying and fixing technical issues
- Business Intelligence: Analyzing trends for better service areas and partner selection
3. Information Sharing and Disclosure
3.1 With Delivery Partners
- Shared Information: Name, phone number, delivery address, order details
- Purpose: Enabling delivery partners to fulfill orders and contact you if needed
- Delivery partners are independent contractors bound by confidentiality agreements
3.2 With Vendors and Restaurants
- Shared Information: Order details, delivery address, phone number (for order-related contact)
- Purpose: Order preparation and fulfillment
3.3 With Payment Gateway (Razorpay)
- Shared Information: Payment details, order amount, customer name
- Purpose: Secure payment processing
- Razorpay processes payments according to their own privacy policy and PCI-DSS standards
3.4 With Third-Party Service Providers
- Google Maps: For location services and address verification
- Firebase (Google Cloud): For app hosting, analytics, and push notifications
- Analytics Providers: For usage statistics and performance monitoring (anonymized data)
3.5 Legal Requirements
- We may disclose information if required by law, court order, or government authority
- To prevent fraud, protect user safety, or enforce our Terms and Conditions
- In connection with legal proceedings or investigations
4. Data Storage and Retention
4.1 Storage Location
- Primary Storage: Firebase (Google Cloud Platform) - servers located in India
- Backup Storage: Secure cloud servers with encryption
- Data is stored on servers complying with Indian data protection regulations
4.2 Retention Period
- Active Accounts: Data is stored indefinitely while your account remains active
- Order History: Retained for accounting, tax, and legal compliance purposes
- Inactive Accounts: Data may be retained until you request deletion
4.3 Data Deletion Requests
- Users can request data deletion by contacting admin@zatooms.com
- We do not currently offer self-service data download or deletion
- Deletion requests are processed within 30 days, subject to legal retention requirements
- Some data may be retained for legal, accounting, or security purposes even after deletion
5. Cookies and Tracking Technologies
5.1 Types of Cookies
- Essential Cookies: Required for platform functionality (login, cart, session management)
- Analytics Cookies: Track usage patterns and performance metrics
- Preference Cookies: Remember your settings and preferences
5.2 How We Use Cookies
- Session management and authentication
- Remembering user preferences and settings
- Analytics and platform performance monitoring
- Fraud prevention and security
5.3 Managing Cookies
- You can control cookies through your browser settings
- Disabling cookies may limit platform functionality
6. Data Security
- Encryption: Industry-standard encryption for data transmission (HTTPS/SSL)
- Secure Payment Processing: All payment data processed through PCI-DSS compliant Razorpay gateway
- No Card Storage: We do not store credit/debit card information on our servers
- Access Controls: Limited employee access to personal data on a need-to-know basis
- Security Monitoring: Continuous monitoring for suspicious activities and security threats
- Despite our efforts, no system is 100% secure. Users should protect their account credentials
7. Your Rights and Choices
7.1 Account Information
- You can update your account information through the app settings
- Review and modify saved addresses, payment methods, and preferences
7.2 Marketing Communications
- Opt-out of promotional emails and notifications through app settings
- Transactional messages (order updates) cannot be disabled
7.3 Location Permissions
- Control location access through device settings
- Note: Some features require location access to function properly
7.4 Data Access and Deletion
- Request a copy of your data by contacting admin@zatooms.com
- Request account deletion by emailing admin@zatooms.com
- Response time: 24-48 hours to acknowledge, up to 30 days to process
8. Children's Privacy
- Our services are intended for users aged 13 and above
- We do not knowingly collect information from children under 13
- If we discover data from a child under 13, we will delete it promptly
- Parents/guardians who believe their child's data was collected should contact admin@zatooms.com
9. Third-Party Links and Services
- Our platform may contain links to third-party websites or services
- We are not responsible for the privacy practices of third parties
- Review third-party privacy policies before providing your information
10. Changes to Privacy Policy
- We may update this Privacy Policy from time to time
- Material changes will be communicated via email or in-app notifications
- Continued use after changes constitutes acceptance of the updated policy
- Check this page regularly for the latest version
11. Contact Us for Privacy Concerns
For questions, concerns, or requests regarding your privacy or this policy:
- Email: admin@zatooms.com (for data deletion, access requests)
- Email: support@zatooms.com (for general privacy inquiries)
- Phone: +91 8110908008
- Address: Crawl Hands Technology, 309/3, 1st Floor, Yasmin Nagar, Vedhanarayanapuram, Chengalpattu 603111, Tamil Nadu, India
- Response Time: 24-48 hours
12. International Users
- Our services are primarily targeted at users in India
- Data is stored on servers located in India
- By using our services, you consent to data transfer and storage in India